Privacy Policy
PRIVACY STATEMENT
In this privacy statement 'we' or
'us means Moneyfreedom. 'You' means the customer.
Privacy
We know that you are concerned with how
your personal and financial information is dealt with. This privacy
statement sets out our current policies and demonstrates our
commitment to your privacy. We may change the content or services
found on our website at any time without notice, and therefore our
privacy policy may change at any time in the future. You agree to
revisit this page regularly and your continued access to or use of
the website will mean that you agree to the changes.
Personal
Information
We maintain strict security standards and
procedures with a view to preventing unauthorised access to your data
by other parties outside of our Group of companies. We use leading
technologies such as (but not limited to) data encryption, firewalls
and server authentication to protect the security of your data. All
Group companies, all our staff and whenever we hire third parties to
provide support services, we will require them to observe our privacy
standards and to allow us to audit them for compliance.
Processing applications and providing
services to you
If you apply for or use our products, we
will also use your personal information in accordance with the
following:
·
OneBill from Moneyway agreement
·
Loans from Moneyway application form and
agreement
·
Mortgages from Moneyway Fact Find
·
Insurance from Moneyway Terms of
Business
·
Debt Management from Moneyfreedom
agreement
We will only use the personal information
we gather:
·
In the normal course of our business to
provide the products and services you have requested
·
To identify you when you contact us
·
To determine if we can offer you a better
service or more relevant products
·
To send you e-mail updates of service
changes which are important to you or which we feel may be of
interest to you
·
For credit assessment, to review the
conduct of and to administer / operate your accounts
·
For statistical analysis, including
automated techniques (eg behaviour and credit scoring) and to monitor
and analyse our business
We will disclose your personal information
only to:
·
Our agents and sub-contractors to
adminsiter and operate your account or to conduct our business
·
The insurer of any payment or card
protection cover which you take out in connection with your
account
·
Our licensed credit reference agency who
may keep a record of any search we make and your personal information
may be shared with and used by other lenders in assessing
applications from you or members of your household
·
Any person to whom we transfer our rights
or obligations under this agreement
·
For debt tracing or fraud
prevention
·
If required or compelled to do so by
law
Cookies
Our public website, along with most other
major websites, use cookies. Cookies are pieces of information that a
website transfers to the cookie file on your computer's hard
disk. Cookies enable users to navigate around the website and (where
appropriate) enable us to tailor the content to fit the needs of
visitors who have accessed the site.
Cookies may be used to record details of
pages relating to particular products and services that you have
visited on our websites. This is to provide us with usage statistics
to allow us to improve our website and to provide you with
information about products and services that may interest you.
Information on products and services may be provided via the website
or by other means.
This does not affect your right to opt out from receiving marketing
material from us.
Use of personal information for marketing
purposes
When you first get in touch with us, we
will use the data you provide to fulfil any requests you make. By
contacting us you've shown you're interested so we'd also
like to send you the latest information on our services and those of
our partners and recommended providers. We won't send you lots of
things and, don't worry, every time we send something we'll
give you the chance to opt out of receiving more information from us.
If you wish to do this, please contact the Data Protection Officer
at: Moneyfreedom, One Arleston Way, Solihull, B90 4LH.
Contacting us by
email
When you email us, we collect some
personal details like your name, address and telephone numbers. Email
isn't 100% secure - so we advise that you keep personal
information to a minimum. With this in mind, don't transmit
account information using email. Emails sent via the internet are
subject to interception, loss or possible alteration, therefore we
cannot guarantee their security.
When we email you, we'll declare who the email is from and
you'll always be able to reply to tell us if you want to stop
receiving email marketing.
Disclaimer of
Liability
We will not be responsible to you for any
loss or damage you may suffer (however it may arise, including as a
result of our negligence) as a result of your access to or use of
this website or any materials on this website except where the loss
or damage is:
·
death or personal injury due to our
negligence
·
caused by our fraud
·
caused by any other matter for which it
would be illegal for us to exclude our liability.
We accept no liability in connection with any virus, defect, error,
omission, or system failure associated with the connection to this
website or any links to third party sites.
The information given on this website is given in good faith and for
general information and interest only. It is subject to change
without notice. We are not responsible for any inaccuracies.
Nothing on this website is intended to be nor should be construed as
an offer to enter into a contractual relationship.
Copyright, Designs & Patents
Act 1988
The information and images, including but
not limited to, the design, layout, look, appearance and graphics,
contained on this website are our property or are licensed to us.
Such information and images are protected by intellectual property
laws including, but not limited to copyright and may not be
reproduced, copied, displayed, nor saved or stored electronically or
by any other means without our express written permission.
Other Websites
This privacy policy is only intended to
cover personal data collected through this website. While we
carefully select the websites which we link to, we are not
responsible for the privacy practices or the contents of these
websites.
Your Queries
If you have any queries regarding privacy
issues, then email us or telephone us for more information. To ensure
that we carry out your instructions accurately, to help us
continually improve our service and in the interests of security, we
may monitor and/or record your telephone calls with us.
Legal Name and
Address
Moneyfreedom and Moneyway are trading
names of Secure Trust Bank plc, Registered in England and Wales
541132 . Authorised by the Financial Services Authority. Secure Trust
Bank is a division of Arbuthnot Banking Group plc.
Moneyway is a trading name of OBC Insurance Consultants Limited.
Registered in England and Wales 320321. Registered Office One
Arleston Way, Solihull, B90 4LH. Authorised and regulated by the
Financial Services Authority.
Moneyway is a trading name of Secure Trust Financial Services Ltd, a
division of Secure Trust Bank plc. Registered in England and Wales
541132
Registered Office:
One Arleston Way
Solihull
B90 4LH
Telephone enquiries to: 0800 015 5051
Calls may be recorded and monitored for
quality and training purposes.
Email:
info@moneyfreedom.co.uk
